March Lunch and Learn: Trust Leadership - The "Missing Key" to Transform Organizations

Chapter Lunch Event

Melissa Harris – CEO, Contract Trainers Corporation and Telecom Training Corporation

"Trust Leadership" will highlight the current trust climate in companies, how trust affects company culture, the critical importance of trust and the resulting consequences when employees can’t trust leadership & ten ways to develop leadership trust.


Melissa Harris, MBA, is a professional speaker, consultant, coach and learning & development expert. She founded Contract Trainers Corporation (CTC) and Telecom Training Corporation (TTC) over 20 years ago to design and facilitate customized training solutions. With over 850 contract professionals, CTC/TTC works with leadership, sales, customer service, call centers, and tech support teams.

Her key areas of focus include soft skills (sales, customer service, leadership), new products/services, software, and billing systems. Project examples include mergers & acquisitions, new product launches, culture transformation and customer experience management.

Industries in which she specializes include: Associations, Automotive, Cable Television, Education, Electric Power, Financial Services, Government, Healthcare, Insurance, Manufacturing, Mobile/Cellular, Non-Profit, Retail, Technology, Telecommunications, and Water Utilities.

Examples of her clients include Asurion, Nissan, State of Tennessee, Sprint, Verizon, AT&T, Comcast, Safaricom (Kenya), Government of Egypt, Singapore Telecom, WEB Water (Aruba), Jackson Energy Authority, and Saudi Arabia Telecom.

Melissa is a frequently requested chairperson and speaker at global conferences such as International Telecommunications Union, Competitive Cellular Association, National Telecommunications Cooperative Association, Cellular Telecommunications Industry Association, Caribbean Telecommunications Union, Caribbean Association for National Telecommunications Organization, Montana Electric Cooperative Association, Caribbean Electric Association, IQ PC, and Informa/IBC.

She has also been a speaker at meetings and/or worked with the Board of Directors for Middle Tennessee organizations such as Women in Technology of Tennessee, Council on Aging, Nashville Association of Sales Professionals, Meeting Professionals International, Tennessee Telecommunications Association, International Institute of Business Analysis, and Project Management International.

Before founding Contract Trainers Corporation, Melissa was the General Manager National Training, Senior Sales Manager, Regional Marketing Director and Major Account Executive for AT&T and Verizon. She has BBA and MBA degrees in retail/marketing and is a native of Nashville, Tennessee.

She can be reached at,, 615-298-5429,,,

Thursday, March 22, 2018 - 11:30am

11:30 a.m. - 1:00 p.m.


Corizon Health Building
103 Powell Court
Room 108
Brentwood, TN 37027

Parking available all around the building.


If you have special dietary concerns, please send email to no later than Friday, Tuesday March 20, 2018.


$15.00 members and $20.00 for non-members

Registration is Required

CEU/PDU credits: 1


Registration closed. Walk-ins welcome!